Privacy Policy

Last Updated: September 10, 2026

Introduction

Sarmad Hospital ("we", "our", "the Hospital") is committed to protecting the privacy and confidentiality of our patients, website visitors, and online users. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit our website, book an appointment, or make an online payment through our platform. By using our website and services, you agree to the terms described in this policy.

Information We Collect

We may collect the following types of information:

• Personal details such as your full name, CNIC number, date of birth, and gender
• Contact information including phone number, email address, and residential address
• Appointment details, department selection, and preferred doctor/consultant
• Medical history, symptoms, and health-related information provided during consultation or registration
• Payment information processed through our secure payment partner, PayFast, for online bill payments and appointment fees
• Technical data such as IP address, browser type, and device information collected automatically through cookies

How We Use Your Information

The information we collect is used to:

• Schedule, confirm, and manage your appointments with our doctors and departments
• Process online payments securely through PayFast for consultation fees, lab tests, and hospital services
• Maintain accurate medical records for diagnosis, treatment, and continuity of care
• Communicate appointment reminders, test results, and important hospital updates via SMS, call, or email
• Improve our website, services, and patient experience
• Comply with applicable laws and regulatory requirements in Pakistan

Online Payments & PayFast

All online payments made through our website are processed through PayFast, a licensed and secure payment gateway. We do not store your complete debit/credit card details, CVV, or banking passwords on our servers. All payment transactions are encrypted and handled directly by PayFast in accordance with their own security standards and privacy policy. We only receive confirmation of successful or failed transactions for record-keeping purposes.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. Cookies do not collect sensitive medical information. You can disable cookies at any time through your browser settings; however, some features of the website may not function properly without them.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction. Access to patient records is restricted to authorized hospital staff only, and all online transactions are secured using industry-standard encryption (SSL/TLS).

Information Sharing

We do not sell, rent, or trade your personal or medical information to third parties. Your information may only be shared in the following circumstances:

• With doctors, laboratories, and departments within the hospital for the purpose of your treatment
• With PayFast, solely for the purpose of processing your online payment
• When required by law, court order, or government/regulatory authority
• With your explicit consent for any other purpose

Your Rights

As a patient or website user, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your data, subject to legal and medical record-keeping requirements

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Sarmad Hospital
Email: info@sarmadhospital.com
Phone: +92 544 272 6141
Address: Kutchery Road Near Mohammadi Chowk, Jhelum, Punjab 49600, Pakistan