Service Policy

Last Updated: September 10, 2026

Our Commitment

Sarmad Hospital is committed to providing quality, timely, and compassionate healthcare services to every patient. This Service Policy outlines how our appointments, consultations, and patient services operate, both in-person and through our website.

Appointments

Appointments can be booked online through our website or by calling our reception. Online appointments requiring payment are processed securely through PayFast. Patients are advised to arrive at least 15 minutes before their scheduled appointment time for registration.

Patient Services

We offer outpatient consultations, diagnostic and laboratory services, emergency care, and specialized department services. Availability of specific services may vary by department and consulting physician.

Consultation & Services

Each consultation includes an initial assessment by the doctor, relevant advice, and where necessary, referral for tests or follow-up visits. Consultation fees vary by department and doctor, and are clearly displayed at the time of online booking.

Cancellation & Rescheduling

Appointment cancellations and rescheduling are governed by our Refund & Cancellation Policy. Please refer to that page for timelines and eligibility.

Service Availability

Our outpatient departments operate Monday to Saturday, 9:00 AM – 9:00 PM, while Emergency services are available 24/7. Specific doctor availability may vary and is shown at the time of booking.

Patient Responsibilities

• Provide complete and accurate medical history to your doctor
• Follow prescribed treatment plans and medication instructions
• Bring previous medical records and test reports to consultations
• Inform hospital staff of any changes in health condition before your visit

Contact Us

For questions about our services, please contact:

Sarmad Hospital
Email: info@sarmadhospital.com
Phone: +92 544 272 6141